All orders an produced bespoke, we will aim to dispatch your order within 7-10 working days
Once your order has been dispatched, tracking information will be shared to the email stated on your order
Delivery cost is dependent on the amount of items ordered
If you need to contact someone regarding your order please use the contact us form on the site, we do not accept telephone calls all correspondence via email.
We will always respond within 2 working days
Contact Us
If you have made an error with your order please notify us via the contact us form with a note to action – Contact Us clearly stating your order number within 24 hours of placing your order.
You must inform us via the contact us form https://gardner-aerospace.wildthangwebshop.com/contact-us/ within 1 week of receiving an incorrect order confirming what items are incorrect and your desired
If you inform us after 1 week, we cannot accept returns.
Unfortunately, as all orders are made bespoke, we are unable to offer any returns unless the item is faulty.
We promise to credit or exchange any items that are faulty within 30 days from the date of delivery. The faulty item will be inspected before exchanging to ensure it has been treated in accordance with the care instructions outlined on the item. An exchange will not be issued if the item has been misused in any way and this has caused the fault.
Please raise a query using this link – Contact Us, stating your order reference as the subject, we may email requesting an image of the faulty item.
To raise a return request, please submit using this link – Returns
Please note it is your responsibility to return any items to us. We recommend using a tracked service or acquiring a proof of posting certificate. It can take up to 5 working days to process your return from the time it is received at the returns department.
If you are returning items for a refund/credit because they are faulty we will refund you the price you paid for the item and return delivery charge upon proof of payment receipt.
Please note that we cannot accept any returns hand delivered, please ensure that they are all sent via delivery.
Once we receive your returned item(s) a new order will be placed into the schedule and processed within the standard 7-10 working days
If your order is damaged please raise a query contact us, stating your order reference as the subject, we may email to request an image of the damaged consignment.
We will email returns documentation to enable the return of the parcel, the return address will be shown clearly on the documents.
If you inform us after 72 hours, we cannot accept returns.
Once these items have been processed at our warehouse, you have the option of either a refund or a replacement item.
You can cancel your order for any reason up until it has been placed into production (normally within 24 hours), after this time, we are unable to accept cancellations as all orders are made bespoke.
For more information please see our Terms and Conditions/ FAQs
Please note this right of cancellation does not apply to any goods that you have ordered which have either been made to your specification or personalised (e.g. with your name, logo or other personalisation) or which are sealed and are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
We use several processes to apply logos to garments:
EMBROIDERY – A logo or image is stitched on to a garment utilising an embroidery machine.
TRANSFER PRINT – An image is printed on to a specially coated transfer paper. The printed paper is then placed face down on to the fabric, heat is applied and the image is transferred to the fabric.
SCREENPRINT – Most commonly used to print logos on to clothing, the logo is applied using a screen that has been stretched on to a frame and to which a stencil has been affixed. The ink passes through the screen and the stencil determines the image that is printed.
Ensure the garment care label instructions are followed
Please follow the ‘forgot my password’ instructions.
Please login in to access your account and order history.
